Terms and Conditions

Welcome to Frispy Fruits. These Terms and Conditions outline the rules and regulations for the use of our website and for the purchase of our products. By accessing our website or purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Company Information

Frispy Fruits (“we”, “our”, “us”) operates as a supplier of dried and natural fruit products in Romania and across the European Union. Our registered office is located in Romania.

If you have any questions regarding these Terms, you can contact us at:
Email: frispyfruits@gmail.com
Phone: +40 747069553
Address: Bucharest, Romania

2. Scope of Application

These Terms and Conditions apply to all sales, deliveries, and services provided by Frispy Fruits within Romania and the European Union. By ordering from our website, you acknowledge that you have read, understood, and agreed to these Terms.

3. Eligibility

By using this website and purchasing products, you confirm that:

You are at least 18 years old.
You have the legal capacity to enter into a binding contract.
You provide accurate, up-to-date, and complete information when placing an order.

4. Products and Availability

Our products consist mainly of dried fruits, snacks, and related items.
Product descriptions, images, and nutritional details are provided for information purposes. While we make every effort to ensure accuracy, minor variations may occur.
All products are subject to availability. We reserve the right to limit the quantity of products available, discontinue items, or update our product range at any time without prior notice.

5. Orders and Contract Formation

Placing an order on our website constitutes an offer to purchase.
A binding sales contract is only formed once we confirm your order by email.
We reserve the right to decline or cancel any order for justified reasons, including but not limited to: product unavailability, incorrect pricing, suspected fraud, or payment issues.

6. Prices and Payment

All prices are displayed in EUR and/or RON, inclusive of VAT where applicable.
Shipping costs and additional charges (if any) will be displayed during checkout.
Payment must be made in full before order processing.
Accepted payment methods include credit/debit card, bank transfer, or other secure methods indicated at checkout.
We reserve the right to adjust prices at any time. Price changes will not affect confirmed orders.

7. Shipping and Delivery

We deliver across Romania and all EU member states.
Estimated delivery times vary depending on the shipping address and logistics partners. While we strive to meet estimated delivery dates, delays may occur beyond our control.
The risk of loss or damage to goods transfers to the customer once the order has been delivered.

8. Right of Withdrawal (EU Consumers)

Under Directive 2011/83/EU on Consumer Rights, EU consumers have the right to withdraw from their purchase within 14 days without giving any reason.
The withdrawal period expires 14 days from the day you receive your products.
To exercise this right, you must notify us in writing (email or post) before the withdrawal period expires.
Returned products must be unopened, unused, and in their original packaging.
Please note: for reasons of health protection and hygiene, perishable goods and opened food items cannot be returned.
Upon approval, we will refund all payments received (excluding shipping fees) within 14 days after receiving the returned goods.

9. Returns Procedure

To return a product, please contact us at [Insert Contact Email] for instructions.
Customers are responsible for return shipping costs, unless the product is faulty or incorrect.
We recommend using a tracked shipping method for all returns.

10. Warranty and Liability

Our products comply with applicable food safety regulations in Romania and the European Union.
In the event of a defective product, consumers have the right to request replacement or refund under Romanian and EU consumer protection laws.
We shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Our total liability for any claim shall not exceed the purchase price of the product.

11. Data Protection and Privacy

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
Personal information collected during the order process will only be used for processing and fulfilling your order.
We do not share your personal information with third parties except as required for shipping, payment, or legal compliance.
For further details, please refer to our Privacy Policy.

12. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Frispy Fruits or its licensors and is protected by copyright and trademark laws.
No content may be reproduced, distributed, or used for commercial purposes without prior written consent.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Romania and applicable European Union legislation.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Romania.

14. Amendments

We reserve the right to amend these Terms and Conditions at any time. Updated versions will be posted on this website with the date of revision. Continued use of our website or services after updates constitutes acceptance of the revised Terms.

15. Contact

For any questions or complaints regarding these Terms and Conditions, please contact us at:
Frispy Fruits
Email: frispyfruits@gmail.com
Phone: +40 747069553
Address: Bucharest, Romania

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